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Returns & Refunds

Returns

Our return policy lasts 30 days. So you'll have 30 days to return any items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Simply drop us an email to let us know why you are returning the item and we will respond within 48 hours to give you the next steps.

customerservice@mgessentials.co.uk

Unfortunately for hygiene reasons we are unable to accept exchanges or process refunds & returns for any beard brushes, combs, shaving brushes and shaving sets unless the item is defective.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 


Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


Exchanges 

We will always replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@mgessentials.co.uk


Shipping
To return your product, you should contact first via email.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


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